Amy Norton
Instructional Designer, Professor, Knowledge Engineer
Service Level Agreements (Sla)
Ticketing Systems
IT Support
Technical Support
Customer Service

I am an instructional designer, a college educator, and a knowledge engineer with experience in technical support. I strive to create dynamic, learner-centered content that builds off of my experience and incorporates knowledge and guidance from experts. My goal is to create engaging, equitable, and accessible learning experiences. I love learning about new technology and sharing my knowledge with others.

1 Course
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